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Each question has between one and eight choices of that one or more could also be correct. And you'll get forty minutes to answer those queries.
You have to answer forty multiple alternative queries.
oDesk Rule and regulation of Office Skills Test :
Office Skills Test: Read the Online Testing Policies and the instructions below prior to taking the test
This test will cover the following topics:
Basic Office Skills
Basic Computer Skills
Interpersonal Office Skills
Duration: The test will be 40 minutes and 40 multiple choice questions.
Each question has between 2 and 8 options. One or more answers may be correct.
Attempt all questions since there are no penalties for incorrect answers.
Your time remaining is shown in the top of the test window.
The test is best viewed using Internet Explorer 6.0+, Mozilla Firefox 2.0+ or Google Chrome.
You must answer each question before proceeding to the next question. You will not be able to change an answer once you've moved to the next question.
Question 1: Which of the following are the most important components of good interpersonal office skills?
a. Effectively translating and conveying information.
b. Being able to accurately interpret other people's emotions.
c. Calmly arriving at resolutions to conflict.
d. Avoiding gossip and being polite.
Ans: e. All of the above
Question 2: Which of the following are considered bad manners while greeting a business visitor to your office?
a. Remaining seated while the visitor introduces himself/herself.
b. Not shaking hands, but simply saying hello with a smile.
c. Shaking hands from the shoulder rather than the elbow.
d. Shaking hands with gloves on, or forgetting to smile.
Ans: e. All of the above.
Question 3: What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
a. Bow slightly before your superiors or company executives.
Ans: b. Take the coats from clients and drape them over your arm during the meeting.
c. Turn OFF all cell phones, pagers and other electronic devices.
d. Turn ON all cell phones, pagers and other electronic devices.
Ans: e. a and c
Question 4: There are 20 new PC’s in the account department. Should there be anapostrophe in PC’s?
Ans: a) No
Question 5: What does 'the bottom line' commonly refer to in an office environment?
a. The line that appears at the bottom of a paper with the company letterhead.
b. The lowest office floor in a building.
c. The same as the dotted line.
Ans: d. The basic controlling factor, notably the financial cost, regarding whether a task or a project can be accomplished or not.
Question 6: Which of the following is the correct response when you are dealing with a client, and your boss enters the room?
Ans: a. Smile, stand up and politely introduce the client.
Ans: e. a and d
Question 7: Which of the following file formats relate to a graphic file or scanned image file?
Ans: a. JPEG
Ans: e. a and d
Question 8: When a client visits the office and arrives early what do office etiquette require you to do to handle the situation?
Ans: d) All of the above.
Question 9: You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
a. Give the client the airway bill number and ask him to call up FEDEX about the status of the courier.
b. Give the client the local number of FEDEX in Korea.
c. Call FEDEX and ask them to speak directly to the customer.
Ans: d. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
Question 10: What is the difference between Microsoft Access and Microsoft Excel?
a. Access is mainly for spreadsheets and Excel is for databases
Ans: b. Access is mainly for databases and Excel is for spreadsheets
Ans: c. Access is mainly for databases and Excel is for word processsing
d. Access is mainly for word processing and Excel is for spreadsheets, including digitial photograph editing
Question 11: What does the CTRL+V shortcut accomplish in Word 2000?
Ans: b) it pastes the text that
Question 12: What information would the petty cash register contain?
a. Details of expenses on account of the administrative staff.
Ans: b. Details of small expenses related to the running of the office.
Ans: c. Details of expenses on account of electricity and water bills.
d. Details of expenses worth less than $80.
Question 13: What is the benefit of e-mailing documents rather than always providinghard copies to individuals?
Ans: d) b and c
Question 14: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Ans: a. 9 AM — 5 PM
b. 6 AM — 6 PM
c. 8 AM — 7 PM
d. 10 AM — 8 PM
Ans: e. None of the above
Question 15: With regard to emails, when is bcc: used?
a. When you want to send the same mail to several people and do not want the To: and cc: recipients of the mail to know the bcc: recipients of the same mail.
Ans: b. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
c. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
d. When you want to send the same mail to several people, but the mail does not support attachments
Question 16: When you are introducing a woman and are unsure of her marital status, which title should you use?
Ans: a. Ms.
Ans: c. Mrs.
e. None of the above
Question 17: You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?
a. MS Powerpoint, MS Access
b. Adobe Photoshop, MS Powerpoint
Ans: c. MS Word, MS Excel
d. MS Excel, MS Word
e. MS Excel, MS PowerPoint
Question 18: You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?
a. During the call recipient's office hours
b. After your office hours
c. During your office hours
Ans: d. Between 9:00 A.M. and 5:00 P.M.
e. Any of the above
Question 19: What does the glass ceiling refer to in a business context?
Ans: c) The upper level of senior management or company execution positions
which is traditionally hard to break through, for example, for women and/or minorities.
Question 20: When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
a. A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.
b. A person you wish to openly inform goes in the bcc: line, and the same person in the cc: line.
c. A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
d. A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.
Question 21: What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?
a. Always encrypt on computer disk, and shred any hard copies.
Ans: b. Shred hard copies save onto the file.
c. Burn hard copies, save only once to the file.
d. E-mail documents to colleagues, and then close the e-mail browser.
Question 22: Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
Ans: a. No
Ans: c. Not sure
d. No idea
e. None of the above
Question 23: What common injury can result from too much concentration typingover too little amount of time?
Ans: d) Repetitive strain injury
Question 24: You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?
a. E-mail the Regulatory Authority in charge of stopping spam in order to complain.
Ans: b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
Ans: d. Look for a Remove From Mailing List link in the email.
Question 25: Which of the following are good office practices when creating documents such as letters, memos, company files etc.?
Ans: a. Always save to hard drive and at least one back-up, such as a CD or thumb drive.
b. Save to the hard drive and a back-up, if necessary.
c. Save to the back-up first and then the hard drive.
d. Save once a day.
Question 26: What is the normal length of notice period for quitting job in most professional offices?
Ans: a. Either 2 weeks or 1 month
b. 2-3 months
c. 1 week
d. Up to 3 months, or longer
Ans: e. None of the above
Question 27: According to standard filing conventions, in which order will the following three documents be filed?
Dr. Jones's office, Doctor at sea, Doctor come quickly
a. Dr. Jones's office, Doctor at sea, Doctor come quickly
Ans: b. Doctor at sea, Doctor come quickly, Dr. Jones's office
Ans: c. Doctor come quickly, Dr. Jones's office, Doctor at sea
d. Dr. Jones's office, Doctor come quickly, Doctor at sea